Policies, Terms and Conditions

Below are the details of our Polices, Terms & Conditions

Payments & Transactions

All payments and/or transactions are handled off-site at a secure processing gateway through Stripe or Paypal.  Once payment is made Stripe/Paypal will return you to our website with confirmation of payment.

Shipping & Delivery

Refer to the shipping information for each product for details. Print on demand products are fulfilled and drop-shipped by Printful.com and notification of your order processing and tracking is automatic. We try to match the shipping costs from Printful.com as closely as we can.

Shipping of our fly selections is done through I Love Fly Fishing. Shipping is free within New Zealand and $20 international.

 

Please allow time for delivery depending on the shipping method and whether the goods are being sent to a rural address or sent from another country.  We will advise you of the shipping method and the date shipped to your email address.  If by courier we will advise you of the tracking number.  Once the goods have been shipped our obligation is complete any non-arrival of goods inquiries must be initiated by you.  Further, we do not have any control over subsequent delays during transit but will endeavour to assist where we are able to.

Privacy & Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. All payment transactions are processed by PayPal or Stripe.  We receive no information nor do we have access to credit card information.

Returns & Replacements

For returns of print on demand products please contact Printful.com in the first instance with details of your order and they will contact us.

 

For returns of fly selections please contact us.

 

Change of Mind - Choose Carefully

We will not accept returns or make refunds on purchases because you have changed your mind.  We will accept returns based on a change of mind in exchange for other products at the same value or greater.

 

If you order and receive any product (except gift cards) that is faulty simply return it to us within the given time frames (refer below) and provided it is in the same condition which we sent it to you, including any packaging and accessories, we will happily exchange this product or refund your payment. We do not in any circumstances accept the return of Gift Cards.

 

Time Frame for Returns

 

The time frames in which you must return products are:

Full Price Products - within 10 working days of receipt of product, Sale Products - within 5 days working days of receipt of product and in respect of any products delivered to an overseas address- within 15 working days of receipt of product.

Unless a product is faulty or the wrong product was received, we will not accept any products returned outside of these time frames. No exceptions.

Except for faulty items, refunds are only available to online purchasers of products as they are unable to try the product on.

 

Returns Process

1. Please email us first with the intention of return and to discuss details.  Attach all purchase and receipt documentation and photos if there is damage.

2. We will arrange return after making contact.

 

Faulty Returns

If you have a faulty product that you would like refunded, repaired or replaced, follow the Return steps above. We will meet our obligations under the Consumer Guarantees Act 1993 to provide a remedy. Please enclose your original invoice with a detailed description of the fault.

 

Returns Terms & Conditions

All products returned for refund or exchange must be returned in original saleable condition with all tags attached (unless faulty). Any packaged items must be returned with the original packaging in good condition or may not be accepted. Gift cards and promo codes cannot be applied to exchanges.